We do not accept a return unless a prior authorization is provided by us. Please call us to arrange for a return at (408) 955-0905 or email us at [email protected]. Refunds will be made to the original payment form only and will only apply to the products at issue.

The following conditions must be complied with:

1. Returned products must be in its original package, undamaged, unopened, unmarked, properly packaged, and in re-saleable condition.
2. Valid invoice and a reason for the return must be provided with the return
3. Returns must be authorized within fourteen (14) days of receipt of purchase order.
4. Shipping charges will apply on all returns unless return is a result of our error (ie received an incorrect or defective item).
5. Returns are subject to a 20% restocking fee unless return is a result of our error (ie received an incorrect or defective item).
6. Shipping and Handling charges are non-refundable.
7. Refunds will be processed once returned items have been inspected and confirmed, ie confirming lot numbers, REF numbers, and expiration dates.
8. Please see FAQ for a non-comprehensive list of non-returnable items